The Davis & Shirtliff Group, founded in 1946, is the region’s leading supplier of water and energy solutions. Headquartered in Kenya, the Group operates through a network of branches and subsidiaries across Uganda, Tanzania, Zambia, Rwanda, South Sudan, Somalia, Zimbabwe, DRC and Burundi and employing over 1,000 highly trained professionals. The Group is seeking to recruit a highly competent Field Service Technician - Water Treatment.
The position will be based at the Nairobi Office and will report to the Field Service Manager and may be deployed across the region as required to support field operations and customer needs.
The successful candidate will provide high-quality technical service through effective fault diagnosis, repair, installation, commissioning and preventive maintenance of D&S equipment and systems. They will be responsible for, among other duties:
Roles and Responsibilities
- Install, commission, troubleshoot, repair, service, test and maintain equipment and systems at customer sites.
- Diagnose faults systematically, identify root causes and implement corrective action.
- Verify equipment and system performance after repairs, maintenance or commissioning.
- Attend to service requests within agreed timelines and minimize repeat visits through effective first-time resolution.
- Prepare accurate service, maintenance, commissioning and inspection reports, including equipment condition, work performed, parts used, recommendations and customer sign-off.
- Capture field activities using the Company’s service management and digital field-service systems.
- Provide professional technical advice and explain faults, corrective actions, operating requirements and recommendations to customers.
- Identify and report additional repair, maintenance, replacement, upgrade and service opportunities.
- Coordinate or provide technical direction to assistants, subcontractors and other site personnel where required.
- Maintain and account for assigned tools, test equipment, spare parts, consumables and company vehicles.
- Comply with Company procedures, occupational health and safety requirements, environmental standards, warranty procedures and technical protocols.
- Work collaboratively with Sales, Projects, Service and other technical teams.
- Maintain positive customer relationships and represent the D&S brand professionally.
Qualifications and Experience
- A higher Diploma/Diploma in Water, Mechanical, Electrical Engineering, or an equivalent technical qualification from a recognized institution.
- At least three (3) years’ relevant experience in water-treatment plant installation, commissioning, maintenance and troubleshooting.
- Ability to diagnose and troubleshoot pumps, dosing systems, filters, valves, control panels, instrumentation and associated equipment.
- Good knowledge of mechanical, electrical, hydraulic and control systems.
Critical Competencies
- Customer-focused, professional and service-oriented.
- Self-driven, reliable and able to work with minimum supervision.
- Practical and systematic in problem-solving and fault diagnosis.
- Safety-conscious and disciplined in the use of tools, equipment and company resources.
- Effective communicators who can explain technical issues to technical and non-technical customers.
- Team players who are willing to learn and adapt to new technologies and equipment.
- A valid driving license and willingness to travel extensively for field assignments.
- Experience with Reverse Osmosis (RO), Ultrafiltration (UF), water softeners, filtration, chlorination and chemical dosing systems will be an added advantage.
- EPRA Electrical C1/C2 or Solar T2/T3 qualification, or equivalent practical installation experience will be an added advantage.
The job will provide a challenging and stimulating work environment with excellent growth opportunities for the successful candidate. If you meet the set requirements and would like to be considered, please apply for the role on or before 23rd October 2026.
