1) GENERAL LIABILITY

In lieu of any warranty, condition or liability implied by law, the liability of Davis & Shirtliff (hereafter called the Company) in respect of any defect or failure of equipment supplied or for any loss, injury or damage attributable thereto is limited to making good by replacement or repair (at the Company's discretion) defects which under proper use appear therein and arise solely from faulty design, materials or workmanship within a specified period.

This period commences after the equipment has been dispatched or, if applicable, installed by the Company and at its termination all liability ceases.

This warranty applies solely to equipment supplied or work carried out by the Company and no claim for consequential damages, however arising, will be entertained.

Also, the warranty specifically excludes defects caused by fair wear and tear, the effects of careless handling, lack of maintenance, faulty installation, and incompetence on the part of the equipment user, acts of God or any other cause beyond the Company's reasonable control.

Also, any repair or attempt at repair carried out by any other party invalidates all warranties.

2) NEW EQUIPMENT

2.1 General Terms

Standard warranty period for all the brands (hereafter called the named products) is as detailed in the schedule below, subject to the specific terms detailed in clause 2.2.

NOTE:

• Consumables e.g., cartridges are not covered by Warranty.
• Components making up the plant or system are covered individually under the specific item's warranty terms.
• Warranty will not be honoured for any equipment that fails within the warranty period where all or some of the payment remains due.

2.2 Specific Terms

The warranty on equipment installed by others is conditional upon the defective unit being promptly returned free to D&S Workshop and collected thereafter when repaired.

No element of site repair is included in the warranty and any site attendance costs will be payable in full at standard charge out rates.

3) GRADUATED WARRANTY

If equipment failure occurs in the normal course of service having been competently installed and when operating within its specified duty limits, warranty will be provided as detailed in the table under section 2.1 above.

For items falling under the section marked 'full warranty', D&S will repair or replace the failed equipment at no cost to the customer.

Customers will however be required to make a 50% contribution for repair or replacement of all equipment failures outside this window but within the overall warranty period.

Note: For the purposes of calculating the 50% contribution, the reference pricing is the prevailing Davis & Shirtliff Price at the time of making the claim.

Exclusions and additional details: -

a) PV Modules

• Up to Ten years - Panel will be replaced at no charge based on quality issues including Frame, Cable, and Junction Box.
• Up to Twenty-Five years - Panel will be replaced at 50% of prevailing price based on 80% of power output of solar panel.

Note: Breakages of panels during transportation and installation is not covered on warranty. Damage of junction boxes due to either wrong wiring or lightning is not covered on warranty.

b) Huawei Inverters

Standard warranty on Huawei SUN2000 Series can be extended by 5, 10 or 15years at an extra cost billed to the customer.

c) Lithium-Ion Batteries

No warranty will be given for failures resulting from misuse, improper installation, or unapproved third-party modifications. Davis & Shirtliff does not cover lithium battery packs installed with third-party inverters.

d) Solar Water Heating Systems

Commercial solar hot water storage tanks with capacities above 500 litres are designed for indoor installation or fully enclosed protective cabinet/structure, as the Vinilex outer cover is not suitable for exposure to outdoor conditions such as sunlight, rain, or wind. Any damage or failure resulting from outdoor installation, including rooftop placement, will void the warranty.

Upon installation, solar hot water systems must be fully filled with water or the collectors covered. Operating the system dry can cause excessive temperature and pressure build-up. Although the systems are fitted with a Pressure Relief Valve (PRV), repeated PRV discharge due to dry or uncommissioned operation is considered abnormal use and may lead to tank leakage over time. Any damage resulting from failure to follow these requirements shall be treated as improper installation and is not covered under the Davis & Shirtliff Warranty.

e) Sunverter B/B2

Sunverter B/B2 should be installed with approved insect-protection enclosures. Any failure determined to be caused, in whole or in part, by insect ingress will be excluded from warranty coverage.

f) Solar Structure and SunTower

Standard one year warranty to cover material defects and workmanship subject to the solar structure caveats and environmental (no chemical or biological effects) conditions. Below conditions apply;

• For wind speeds above 30m/s, Client to provide wind breakers.
• Solar structure design assumes a fairly flat ground and where the installation area has a steep gradient, the Client will be required to make arrangements for levelling the ground.

g) Dayliff Reverse Osmosis (BRO/DRO) and Ultrafiltration (BUF/DUF) Plants

Standard warranty on Dayliff RO and UF Plants is one year from the invoice date. An operator's log must be produced at the point of lodging the claim demonstrating regular use of Dayliff Antiscalant Chemicals as proof of proper plant operations. Davis & Shirtliff will not bear any warranty cost obligation arising from the use of chemicals other than those specified during plant design or because of improper plant operations.

h) Engines and Generators

Standard warranty on fixed speed Engines and Generators is two years or 1,200 running hours (whichever comes first) from the invoice date. However, for Outboard Engines the warranty period is 1 year or 1,000 running hours (whichever comes first) from the invoice date. A maintenance chart must be produced at the point of lodging the claim as a proof of proper maintenance routine. Davis & Shirtliff will not bear any cost obligation resulting from incorrect mounting or storage according to the Standard Mounting, Maintenance and Operation Manual.

i) Dayliff Pump Sets

Warranty will be applied on the individual components.

j) Electric Motors and Power Equipment

Standard warranty on new electric motors is as detailed by model in table 2.1 above, whether being part of a named product or not, though since motors can fail due to many factors beyond the Company's control, any warranty is conditional upon the following: -

• The motor is provided with an approved control panel, including an appropriate electro-magnetic starter with correctly rated overload for all three phase installations, and high current cut-out for single phase installations.
• In addition, for all three phase submersible borehole installations, a high and low voltage plus phase control relay must be provided.
• For Submersible motors failures resulting from power-related faults (single phasing, overvoltage, undervoltage, overload, etc) warranty will be conditional upon the control panel having been supplied by Davis & Shirtliff.
• For submersible motors above 7.5kW, warranty will be conditional upon the equipment being fitted with a monitoring & communication device - iDayliff, MP204 or equivalent.
• The pump and control panel are permanently installed with fixed electrical connections. Any installations involving temporary connections will not be covered by the warranty.
• No claim will be entertained when there is evidence that a motor has operated with electricity supply beyond the manufacturers' specified limits and tolerances for frequency, voltage and phase symmetry, nor when there is evidence of incorrect connection to the power supply.
• Where the named product carries a shorter warranty period than two years, the warranty on the motor will be equivalent to that of the named product.

k) Water Pumps

Most pumps supplied are designed specifically for applications involving clean, cold (up to 30°C) water. No warranty will be provided against wear and subsequent damage if the pumped water does not conform to this condition unless the pump has been specified by the Company or the manufacturer. As all pumps are water lubricated serious damage can occur if they are run without water. For this reason, the Company specifically excludes itself from any warranty claims where there is evidence that damage to the pump has been caused by running dry or other damage resulting from installation conditions not approved by the manufacturer.

l) Digital Engineering Solutions

Standard warranty period for software deployment including Internet of Things (IoT), Power Monitoring System, Building Management Systems (BMS), Supervisory Control and Data Acquisition (SCADA), and Programmable Logic Controller (PLC) / Human Machine Interfaces (HMI) systems is three months from date of practical completion. This does not cover changes/addition of new features not in the contract/proposal. Software upgrades, updates and reinstallations will be scoped, and costs billed to the customer. Equipment listed in Table 2.1 as part of Digital Engineering Solutions should be operated within design conditions. Davis & Shirtliff will not bear any cost obligation resulting from incorrect installation (where undertaken by the customer) and use according to the Standard Installation, Maintenance & Operation Manual. Wearing parts such as surge protectors and fuses are excluded from guarantee.

m) Clearance/Auction Items

Products sold under clearance sales/auctions are offered at special pricing and are sold on an "as-is" basis. Accordingly, such products are excluded from standard warranty terms and conditions.

n) Theft of Equipment

Equipment stolen from site during or after installation will not be covered under warranty. Clients will be expected to offer security during and after installation.

4) EQUIPMENT REPAIRS

Standard warranty period for all repaired equipment is three months from date of collection or installation by the Company provided the warranty claim is attributable to a defect in any spare part fitted during repair. Failures caused by defects in components not repaired are specifically excluded. Also, due to the fact that failure can be caused by many factors beyond the Company's control, the warranty period on re-wound motors is limited to one month when equipment re-installation is carried out by the Company and no warranty will be given on re-wound motors when re-installed by others.

5) NEW INSTALLATIONS

Standard warranty period for all new installations is six months from date of commissioning excluding the named products (if applicable) to which their standard warranty (see Clause 2) is applicable. During the warranty period defects caused by faulty design, materials or workmanship will be rectified at no charge, though if the Company is called to site to rectify a defect which on investigation is caused by faulty operation, lack of maintenance or general carelessness, all charges for labour, transport and materials used will be payable in full at the Company's standard rates. Upon lapsing of the six month period, labour and transport charges will apply for all subsequent warranty repairs or replacement at the standard Davis & Shirtliff charge out rates.

6) PROOF OF PURCHASE

Proof of purchase in the form of the original invoice is required to be shown before Warranty repair or replacement is approved.

Davis & Shirtliff Ltd, Kenya, Nairobi, Dundori Road Industrial Area, PO Box 41762-00100, Tel: +254 711 079000, This email address is being protected from spambots. You need JavaScript enabled to view it.
Davis & Shirtliff (International) Ltd, Kampala, Uganda, Jinja Road, PO Box 22824, Tel: +256 783 065273, This email address is being protected from spambots. You need JavaScript enabled to view it.
Davis & Shirtliff Tanzania, Dar es Salaam, Gerezani Road, PO Box 10725, Tel: +255 22 2112515, This email address is being protected from spambots. You need JavaScript enabled to view it.
Davis & Shirtliff Zambia, Lumumba Road, PO Box FW 112, Lusaka, Tel: +260 211 845010/1, This email address is being protected from spambots. You need JavaScript enabled to view it.
Davis & Shirtliff Rwanda, Kigali, Muhima Road, BP 7039, Tel: +250 252 504039, This email address is being protected from spambots. You need JavaScript enabled to view it.
Davis & Shirtliff Zimbabwe, Harare, 16911 Nongerai Complex Seke Road, Tel: +263 24 2576246, +263 24 2576247, This email address is being protected from spambots. You need JavaScript enabled to view it.
Davis & Shirtliff DRC, Lubumbashi, No. 20734, Boulevard Msiri, Tel: +243 978 115412, +243 852 758553, This email address is being protected from spambots. You need JavaScript enabled to view it.
Davis & Shirtliff South Sudan, Tong Ping, Juba Nabari Plot No. 9, Tel: +211 927 000020, This email address is being protected from spambots. You need JavaScript enabled to view it.
Davis & Shirtliff Zanzibar, Mlandege Street, Tel: +255 774 202069, This email address is being protected from spambots. You need JavaScript enabled to view it.
Davis & Shirtliff Somalia, Mogadishu, Villa Baydhaba Buulahuubey, Tel: +252 619 332 540, This email address is being protected from spambots. You need JavaScript enabled to view it.
Davis & Shirtliff Ghana, Accra, Nii Adjetey Osae Ave East Legon, behind AH Hotel, Tel:+233 552 711 577, This email address is being protected from spambots. You need JavaScript enabled to view it.
Davis & Shirtliff Ethiopia, Addis Ababa, Meggenaga Road, Kal Building Ground Floor, Tel: +251 913 060711/+251 911 100515, This email address is being protected from spambots. You need JavaScript enabled to view it.
Davis & Shirtliff Burundi, Bujumbura, Q.asiatique, Rue Rwegura No. 17, PO BOX 1576, Tel:+257 79574439, This email address is being protected from spambots. You need JavaScript enabled to view it. 

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