Everyone is aware of the unprecedented challenges that the World faces due to the Coronavirus outbreak and now it has reached Kenya and our other markets. The various governments have taken draconian steps to control the epidemic and certainly all our lives will be seriously affected. This will inevitably impact on the D&S Group's operations.

Finally, life must go on especially for our customers, who rely on us for vital services. We will therefore continue to operate as normally as possible whilst taking every possible precaution to avoid infection.

The situation is constantly evolving and we are constantly monitoring and adapting accordingly and we'll give further updates as necessary. Meanwhile follow the government advice and stay safe!

BUSINESS OPERATIONS

Thanks largely to the investments we have made in technology, some of our staff are able to safely and securely work from home and have access to all the resources they require to continue with their daily duties. Our business continuity plan has also allowed us to keep channels of communication open with all our stakeholders (Staff, Customers, Partners and Suppliers).

D&S has created a task force that is tasked with ensuring that we continue to monitor this situation in order to minimize it's impact while keeping the safety of our stakeholders as the top priority. We shall keep you updated on any changes, and work with you to develop contingency plans for all ongoing projects.

Staff are mandated to inform HR and their Operations liaison if they:

1. Exhibit the following symptoms: fever, cough, shortness of breath
2. Come into contact with someone who has tested positive for Covid-19
3. Come into contact with/or have themselves recently traveled to a high-risk region

In such instances, Employees are requested to self-quarantine for 14 days according to standard Coronavirus (COVID-19) isolation guidance.

Protecting our Customers

Through this crisis, we will continue taking the necessary measures to ensure that we protect you as best as we can.

Thanks largely to the investments we have made in technology, some of our staff are able to safely and securely work from home and have access to all the resources they require to continue with their daily duties. Our business continuity plan has also allowed us to keep channels of communication open with all our stakeholders (Staff, Customers, Partners and Suppliers).

Hand washing and Sanitizers

We have availed hand washing facilities around the premises and also Sanitizers are available in most offices. These are also available at the entrance of most premises. Kindly make use of them.

Shop Online, Anywhere, Anytime

We have reduced the shopping checkout process to 3 simple steps. Our eShop is available 24/7/365 with our staff available in case of any queries you may have. Shop online and will delivery to your preferred destination.

Cashless Payments

We have stopped accepting Cash in all our Kenya branches and prefer that you pay via Mobile Money (MPESA), Debit / Credit card (VISA, Mastercard, Amex), Pesalink, RTGS, EFT or Cheque.

Working at home

Due to our investment in technology such as Skype for Business, Microsoft Teams and Mobile apps, our staff are able to work securely and safely from Home and have the access to all the necessary resources to allow them continue with their daily duties.

Vehicles and Premises Disinfection

Our premises and facilities (desks, counters, laptops, chairs etc) are disinfected every hour using a Chlorine solution made in our Chemical Lab. Our vehicles are also washed and disinfected daily.

Temperature Checks

At the entrance to our premises, we will check the temperature of every one who walks in and have designated a room to hold anyone who may display any COVID-19 related symptoms. Failure to have your temperature checked may result in you not getting the necessary services.

Sanitizers for Drivers

We have equipped our drivers and security personnel with sanitizers to prevent the spread of COVID19. We have also trained them on the correct procedures for safety against the spread of the Corona Virus.

 

Protecting Our Staff

We are working tirelessly to ensure that we continue to provide the right environment for our staff to work conducively

Working from Home

Due to our investment in technology such as Skype for Business, Microsoft Teams and Mobile apps, our staff are able to work securely and safely from Home and have the access to all the necessary resources to allow them continue with their daily duties.

Sanitizing Equipment and regular Disinfection

We have availed hand washing facilities around the premises and also Sanitizers are available in most offices. In addition to this, we are disinfecting the premises, seats, counters, desks, laptops etc every hour with a Chlorine solution to mitigate against the spread of the Coronavirus.

Health and Safety Training

We have leveraged on Technology to provide in time training to as many of our staff as possible using Microsoft Teams, Skype for Business and other technologies. We also have a weekly telecast from our Chairman and CEO on this evolving crisis.

Online Meetings

To lower the risk of infection, all our meetings are now online thanks to technologies such as Microsoft Teams. This allows us to comply with the government directive on Social distancing and minimizing human contact.

Temperature Checks

All staff must undergo a mandatory Temperature check before accessing our premises and we have designated a room to hold anyone who may display any COVID-19 related symptoms.