Where we we deliver
Delivery must be to an address in Kenya. All deliveries must be signed for (except items which can to be sent via courier ). Please make sure you keep the receipt enclosed with your goods.
We make every effort to keep our delivery charges as low as possible. Our charge depends on the distance you select and on whether you choose standard delivery (we usually deliver in 3-4 working days) or a premium service (e.g. our morning delivery service). You only pay one delivery charge, irrespective of the number of products ordered.
How We Deliver
Most products are delivered either by courier. Very occasionally different products in the same order may be delivered separately.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding public holidays). If you order after 12.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our "next working day" premium service). Deliveries may take 7-10 working days over the Christmas, Bank Holiday and Easter periods.
Premium Delivery Services
If you choose to pay a small extra charge for a premium delivery service, your product will be delivered on the date and during the time slot specified. All deliveries must be signed for.
Standard Courier Deliveries
Standard courier deliveries should arrive within 3-4 working days of placing your order (to be safe, please allow a little extra during busy sale periods).If we are sending your product by courier, our third e-mail to you will contain a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep. Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.Please allow extra time for deliveries to outside Nairobi or if you apply for credit (we need to receive your signed application form back before we can process your order; this can add 5 working days).