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Q: Do I need an account to buy a product online?
A: No, you don’t need an account. You can shop as a guest, which does not require you to register an account. The only mandatory details are: Name, Phone Number, Email Address

Q: How can I track my online order?
A: Kindly call 0711 079 000 or email

Q: What are the payment options for online orders?
A: MPESA, VISA, MasterCard, CBA, Equity, I&M Bank, Standard Chartered, Airtel Money. If you would like to pay via Visa/Mastercard, please call us on 0711 079 000 to guide you.

Q: Can I place my order on the phone?
A: Yes, you can. Through the D&S FLO APP. Click here to download. The eShop is also responsive hence you can access the site comfortably on your phone. For a smoother experience on your phone or tablet, we recommend you download the D&S FLO App.

Q: How secure is my online order?
A: Our site is https-secured, and you can always reach us on phone to confirm – 0711 079 000. We also DO NOT store any of your card details on our databases.

Q: How long does it take to deliver?
A: Within Nairobi: For orders made in the morning, delivery will be within the day. For afternoon orders delivery will either be that evening or the next day. Out of Nairobi: Delivery will be within 24 – 48 hours.

Q: Do you deliver outside Nairobi?
A: Yes, we deliver to the nearest town with a G4S office or to any of our branches across the country.

Q: How do I know if the product is available?
A: Each product has an availability status indicated by a green tick on the product title. Each product has an availability status under the name of the product with Green indicating that it is available and Grey if it is unavailable.

Q: What’s the product return policy?
A: We shall only accept products if faulty or damaged, returns will be made to the store they were ordered from. Reports of damages must be made within 12 hours of pick up or delivery. Reports of faults are subject to product warranty as per manufacturers’ T&C's. If a product is returned then the packaging must be intact, and proof of purchase will be required.

Q: How fast do I get my refund for a returned item?
A: The product will first undergo a test then be submitted to the respective authorities for approval. Refund will then be processed within 7 working days.

Q: Can I buy your product on loan/hire purchase?
A: Yes, we have financing options through our credit control department, but you can make a deposit to reserve an item then collect it on making full payment.

Q: Do you supply used/second-hand products?
A: No, we do not, and we also do not accept trade-ins.

Q: How do I cancel an order?
A: Quickly do a mail or call and explain why. We will also require the proof of payment. The contacts are as follows:, 0711 079 000

Q: Do you have a domestic purifier for borehole/salty water?
A: Yes, the Undersink RO and Compact RO

Q: Do you have a purifier for municipal/city council water?
A: Yes, the Mineral Water Pot, Triple UV purifier

Q: Why am I having trouble placing the items in the cart?
A: Call 0711 079 000 to get help. There is also a chat function for immediate help.

Q: Can I use two different payment methods when paying for my order?
A: No, only use one payment mode and ensure that you pay in full for the order to go through.

Q: Is my online order covered by the warranty?
A: Yes, our standard terms of warranty apply. See doc. How long before I return an item? Report within 12 hours of receipt and have it returned within a week.

Q: Can I change my shipping address after placing my order?
A: Yes, within an hour, through a call 0711 079 000 or email

Q: What should I do if I receive a defective product?
A: Return it to the nearest branch. If delivered by G4S, you can send it back through the same channel. We shall give you a Davis & Shirtliff Account Number to use so that you do not incur any extra transport charges.